Frequently Asked Questionse

What are these annoying "validation" questions?

Validation questions are questions we ask throughout the course to verify you are who you say you are. These required questions are asked during enrollment and, yes, we know the questions are not fool-proof, but they serve as a mechanism to keep you honest and on your toes.

Besides if you have someone else take the course for you, you could be fined and jailed for lying to a State agency.

Will my computer work with this course?

Most all PC computers will work with this course as long as you have Internet access. Although other browsers sometimes work properly, we strongly suggest using the Internet Explorer browser to complete our course. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.

What if I need help?

We've got you covered. A live 24-hour support center is available to take your calls, emails or chats. Our help desk can help you with the most frequent issues such as lost passwords, un-locking the course, downloading Flash and more. If there is an issue they cannot handle, one of our instructors (available M–F 9–5 EST) will be notified to help you with content or certification questions.

When will I get my certificate?

Once you've enrolled, completed the course, and passed the final exam with a 70% or more, you will have access to a customized printable certificate. This will serve as your permanent certificate of completion.

American Safety Council is the most widely used online alcohol safety certification program in the United States so our certificates are familiar to managers. It is a good idea to print two copies of your certificate. You will need to give one to your employer, and you should keep the other for your own personal records.

What if I lose my certificate?

At anytime during the validation period of the certificate, you may log in again to go to the end of the completed course and reprint your certificate.

You will need to use the same username and password you originally used to take the course. If you have forgotten this information, please call Customer Service at 800-972-5654.

What if I don't have a printer?

You may take this course from any computer with Internet access. If the computer you have chosen to take the course on does not have a printer connected to it, you may still take the course on this computer.

After you complete the course, login to your course again. Go to the end of the completed course and print your certificate. You will need to use the same username and password you originally used to take the course. If you have forgotten this information, please call Customer Service at 800-972-5654.

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